The Challenge

Enquire AI needed to enhance customer experience and optimize its knowledge platform’s performance to meet the demanding data residency and response time requirements of their international customers. It was especially critical to address excessive application response times caused by data latency, impacting user experience and satisfaction for international users.

The Solution

After evaluating AWS Aurora, Enquire AI selected the pgEdge Cloud distributed PostgreSQL solution for its ability to reduce latency and improve resiliency. The company transitioned from AWS RDS to pgEdge Cloud, deploying a two-node cluster with nodes in the US East and Mumbai regions to improve response time and meet data residency requirements for international customers.

Benefits Achieved

By adopting pgEdge Cloud, Enquire AI is achieving:

  • Reduced Latency: Significant reduction in data latency, improving response times for their international customers.

  • Data Residency Compliance: Enhanced compliance with data residency requirements, a crucial factor for global business intelligence solutions.

  • High Availability and Resilience: Improved platform availability and resilience with a distributed database setup across two key regions.

  • Simplified Management and Monitoring: by leveraging the managed service aspects of pgEdge Cloud for distributed Postgres cluster management, the Enquire AI team can focus on developing and refining their industry leading application.

“pgEdge Distributed Postgres combined with the pgvector extension is a powerful combination that puts inference and similarity search requests closer to the users, giving them faster search results regardless of location,” said Cemil Kor, Head of Product at Enquire AI. “This setup allows Enquire AI to globally deploy high-performance knowledge discovery tools like Pulse Marketplace and Lumina, making the most of the pgEdge Distributed PostgreSQL database.”

Conclusion

With pgEdge Distributed Postgres, Enquire AI can address multiple challenges at once by not only addressing data residency requirements, but also simultaneously delivering high availability and low data latency to customers around the world. These capabilities are important for almost any company, but especially a company in the demanding business intelligence market.